Legal
Privacy Policy for AmigoTulum.com
Effective Date: June 18, 2025
Foundation colors is a set of variables that should be applied to elements classes. Update colors by selecting an element (style panel) or in the variables panelAmigoTulum.com ("we," "us," or "our") is committed to protecting the privacy of our visitors and users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and use AmigoTulum.com (the "Website"). By accessing or using our Website, you agree to the terms of this Privacy Policy.
We operate in Tulum, Quintana Roo, Mexico, and comply with the Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares - LFPDPPP) and its regulations.
1. Information We Collect
We collect various types of information from and about users of our Website, including:
a. Personal Information You Provide: This includes information you voluntarily provide to us when you interact with our Website, such as:
Contact Information: Name, email address, phone number.
Booking Details: Information necessary to process bookings or inquiries related to accommodations, tours, or other services (e.g., travel dates, number of guests, preferences, special requests).
Communication Content: Any information you provide when you communicate with us via email, contact forms, or chat.
Payment Information: While we do not directly store full credit card details on our servers, we may collect information necessary to process payments through secure third-party payment gateways (e.g., last four digits of your card, billing address).
b. Automatically Collected Information:
When you access and use our Website, we may automatically collect certain information about your device and usage, including:
Device and Usage Data: IP address, browser type, operating system, unique device identifiers, referring URLs, pages viewed, time spent on pages, and clickstream data.
Location Information: We may infer your general location from your IP address.
Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons, pixels) to collect information about your Browse activities.
Cookies: Small data files stored on your device that help us improve your experience, analyze site usage, and deliver personalized content. You can configure your browser to refuse cookies, but some parts of our Website may not function properly without them.
Analytics: We use third-party analytics services (e.g., Google Analytics) to understand how users interact with our Website, track user journeys, and improve our services. These services may collect information such as your geographical location, device, internet browser, and operating system. While some data like IP addresses may be collected, personally identifiable information is generally anonymized.
c. Information from Third Parties:
We may receive information about you from third-party partners, affiliates, or service providers, especially if you book services through them that are fulfilled by us or if they assist us with marketing or analytics.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Improve Services:
Processing your inquiries and bookings for accommodations, tours, and other services.
Communicating with you about your bookings, inquiries, and updates.
Personalizing your experience on our Website.
Improving our Website's functionality, content, and user experience.
Communication:
Responding to your questions and requests.
Sending you important information related to your bookings or our services.
With your consent, sending you marketing communications, newsletters, and promotional offers about Tulum and related services that may be of interest to you. You can opt-out of marketing communications at any time.
Analytics and Research:
Analyzing Website usage and trends to understand user behavior.
Conducting internal research and analysis to improve our services and offerings.
Security and Legal Compliance:
Detecting, preventing, and addressing fraud, abuse, or illegal activities.
Protecting the security and integrity of our Website and systems.
Complying with applicable laws, regulations, and legal processes in Mexico.
Enforcing our terms and conditions.
3. How We Share Your Information
We may share your information with the following categories of third parties:
Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, analytics, marketing, customer support, and IT services. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
Affiliates and Business Partners: We may share your information with our affiliates or business partners for purposes of providing co-branded services, promotions, or to offer you other relevant services within the tourism sector in Tulum. We will only share your information with your consent where appropriate for marketing purposes.
Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other third parties when you provide us with your explicit consent to do so.
We do not sell, rent, or lease your personal information to third parties for their direct marketing purposes without your explicit consent.
4. Your Privacy Rights (ARCO Rights)
Under Mexican law, you have certain rights regarding your personal data, known as ARCO rights:
Access (Acceso): You have the right to know what personal data we hold about you, what we use it for, and the conditions of use we give to said data.
Rectification (Rectificación): You have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete.
Cancellation (Cancelación): You have the right to request the removal of your information from our records or databases when you consider that it is not being used properly.
Opposition (Oposición): You have the right to object to the use of your personal data for specific purposes.
To exercise your ARCO rights or revoke your consent, please send a written request to us at amigotulumtransportation@gmail.com. Your request should clearly detail the right you wish to exercise and include a copy of your official identification for verification purposes.
We will respond to your request within 20 working days from the reception of said request. Please note that we may ask for further information to verify your identity before processing your request.
5. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Using SSL (Secure Socket Layer) certificates to encrypt data transmitted through our Website.
Restricting access to personal information to authorized personnel who have a legitimate need to know.
Implementing internal procedures and controls to ensure data security.
Regularly reviewing and updating our security practices.
While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
6. Third-Party Links
Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children's Privacy
Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to remove such information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: amigotulumtransportation@gmail.com
Mailing Address: Calle Mercurio PTE x Jupiter Sur s/n Tulum, Quintana Roo, Mexico
